Return and Exchange

Return and Exchange Policy for RaMaaya

At RaMaaya, we strive to ensure that you are completely satisfied with your purchase. As part of our commitment to quality, we offer an exchange policy to accommodate your needs.

1. Exchange Policy

No Returns: Please note that we do not accept returns for refunds. However, we are happy to offer exchanges for items that meet the conditions outlined below.

2. Eligibility for Exchange

To be eligible for an exchange, items must meet the following criteria:

Time Frame: Exchanges must be initiated within 5 days of receiving your order.
Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
Exclusions: Sale items or items marked as non-exchangeable cannot be exchanged.

3. How to Initiate an Exchange

To initiate an exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at ramaayadesignncouture@gmail.com with your order number and the item you wish to exchange.
2. Return Instructions: We will provide you with instructions on how to return the item.
3. New Item Selection: Indicate the item you would like in exchange.

4. Shipping for Exchanges

Return Shipping: You are responsible for the shipping costs associated with returning the original item.
New Shipment: We will cover the shipping cost for sending the exchanged item back to you.

5. Final Sale Items

Items marked as final sale are not eligible for exchange. Please check the product details before completing your purchase.

6. Changes to the Exchange Policy

RaMaaya reserves the right to modify this Exchange Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the new policy.

Refund will be processed within 5-7 business working days

Thank you for choosing RaMaaya, where you can find affordable luxurious items! If you have any questions or need assistance, please don’t hesitate to contact us.